After payment confirmation and any necessary order verification, orders are normally prepared for dispatch within 2–4 business days.

During holidays, promotional events, seasonal peaks, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported United States addresses, estimated carrier transit time is generally 10–15 business days after dispatch.

The total time between placing an order and delivery includes both order processing and carrier transit.

Delivery estimates are not guaranteed arrival dates. Weather conditions, carrier disruptions, holidays, customs procedures, remote destinations, transportation delays, or other circumstances outside our reasonable control may affect delivery.

Available shipping methods and applicable shipping charges are calculated or displayed during checkout based on the destination, product, order details, and available service.

You will have an opportunity to review the applicable shipping cost and final order total before submitting payment.

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from facilities or designated fulfillment partners used by brightivores™.

The physical shipping origin shown on a parcel may therefore differ from our registered business address.

Products within the same order may occasionally be shipped separately and may receive different tracking numbers.

Once an order has been dispatched and tracking information becomes available, shipping or tracking information will normally be sent to the email address provided during checkout.

The carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary according to product, fulfillment location, destination, package characteristics, and available shipping service.

Please review your name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after ordering, contact service@brightivores.com as soon as possible.

We will make reasonable efforts to update an address before fulfillment begins, but changes cannot be guaranteed after processing, packing, or shipment preparation has started.

Additional shipping or reshipping costs may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned or shipped again.

Availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, package dimensions, and shipping services available at the time of purchase.

If an address is supported, the applicable shipping option will normally appear during checkout. If no shipping option appears, we may be unable to deliver to that address.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or your shipment appears significantly delayed, contact us with your order number and available tracking details.

Where appropriate, our support team may review the available information with the carrier or fulfillment provider.

If a package appears to have been lost while in transit, please contact customer support with your order number and available tracking information.

After the tracking history and shipment circumstances have been reviewed, we will provide an appropriate solution where loss is confirmed.

Depending on the circumstances, this may involve a replacement, reshipment, refund, or another reasonable resolution.

If tracking shows “Delivered” but you cannot locate the parcel, please first check the delivery area, mailbox, household members, building reception, neighbors, and any safe location where the carrier may have placed the shipment.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery concern.

If the package still cannot be located, contact us with your order number so the circumstances can be reviewed.

Contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from the product you ordered.

To help our team review the matter, please provide where appropriate:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the item and relevant damage or discrepancy.
• A photograph of the exterior packaging and shipping label where appropriate.

After the issue has been reviewed, our customer-care team will provide the applicable next steps.

International shipping availability depends on the destination, product, and shipping services available during checkout.

If delivery to an international destination is available, the applicable shipping option will normally be displayed during checkout.

A destination country may impose customs duties, import taxes, brokerage fees, handling charges, or similar costs.

Unless checkout clearly states that such charges are included, charges imposed by a government, customs authority, carrier, postal service, or broker are generally the recipient's responsibility.

Delivery can occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruption, transportation interruption, customs delays, public holidays, labor disruption, natural events, remote-area limitations, or other logistical conditions.

When such delays occur, estimated delivery dates may need to be extended.