Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires.

Return eligibility remains subject to the conditions described in this policy and any rights that apply under applicable law.

Before sending an item back, email service@brightivores.com.

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return request.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label if the request concerns a damaged, incomplete, or incorrect order.

Customer support will review your request and provide the applicable return instructions if the return is approved.

We aim to respond to customer inquiries within 1–2 business days.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise subject to rights available under applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, straps, inserts, utensils, and included materials.
• Returned with original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection and, where appropriate, resale.
• Accompanied by the applicable order number or another reasonable form of proof of purchase.

Opening the shipping package does not automatically make a product ineligible for return, provided the item otherwise satisfies the applicable return conditions.

Some brightivores™ products may feature woven textures, textile materials, wood-style details, natural-look surfaces, stitching, metal hardware, or other decorative and functional finishes.

Depending on the product, minor differences may occur in tone, grain, weave, texture, stitching, pattern, dimensions, finish, or surface appearance.

If you simply decide that you do not prefer the color, finish, texture, scale, style, or overall appearance of an otherwise conforming item, you may request a return within the applicable 30-day return period, subject to this policy.

After your request has been reviewed and approved, customer support will provide the appropriate return destination and instructions.

Unauthorized returns, or parcels sent to an incorrect location or an address not provided by customer support, may be delayed, refused, returned, lost, or otherwise become ineligible for normal processing.

Certain products may not qualify for a preference-based return because of customization, condition, safety, hygiene, or other legitimate considerations.

These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Items that have been materially altered, misused, excessively worn, stained, damaged, or improperly cared for after delivery for reasons unrelated to an original product issue.
• Products returned with missing components, utensils, accessories, straps, covers, inserts, or other included items.
• Items returned in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as Final Sale or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact us within 7 calendar days after delivery.

Include your order number, a clear description of the issue, and clear photographs or videos showing the product, relevant packaging, and shipping label where appropriate.

After the matter has been reviewed and confirmed, we will provide the applicable solution, which may include replacement, reshipment, refund, return, or another reasonable resolution.

Preference-based returns: If a return results from a change of mind, personal preference, style preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs.

Confirmed problems attributable to us: If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, the approved resolution will not require the customer to bear additional costs caused by that confirmed error.

Original shipping charges are generally non-refundable for preference-based returns. Where a confirmed error is attributable to us, applicable original shipping charges may be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

brightivores™ cannot guarantee receipt of a return parcel shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for an approved preference-based return package until it reaches the designated return destination.

Please package returned picnic baskets, tableware, blankets, and accessories carefully to reduce the risk of damage during return transit.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, the eligible refund will normally be initiated to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been initiated.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping cost, and nature of an issue, we may determine that a refund or replacement can be provided without requiring the product to be returned.

Any such decision is made after customer support reviews the individual request.

Exchanges depend on current inventory and product availability.

Because picnic baskets, textiles, tableware, finishes, sizes, patterns, and included accessories may differ between individual products or variants, an identical replacement may not always be available.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully cancelled before fulfillment.

This policy is intended to explain our standard return and refund procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

For questions regarding a return, refund, exchange, damaged item, or cancellation request, contact:

service@brightivores.com

Please include your order number and enough information for our customer-care team to understand the request.

We aim to respond within 1–2 business days.