Depending on how you interact with our store, we may collect or process categories of personal information such as:

• Contact information, such as your name, email address, telephone number where provided, billing address, and shipping address.
• Order and transaction information, including order numbers, products purchased, quantities, order value, shipping information, transaction status, returns, and refunds.
• Account information if you choose to create or use a customer account.
• Communications and information you provide when contacting customer support.
• Device and website-usage information, such as browser type, device type, IP address, cookie identifiers, pages viewed, interactions, and similar technical information.
• Payment-related information required by Shopify and applicable payment providers to authorize and process transactions.

Personal information may be collected:

• Directly from you when you place an order, create an account, contact us, submit a form, or otherwise provide information.
• Automatically through cookies, pixels, logs, analytics tools, and similar technologies when you use our website.
• From Shopify, payment providers, shipping carriers, fulfillment partners, and other providers involved in completing a transaction.
• From advertising, analytics, or marketing services where such services are enabled and permitted.

Personal information may be used to:

• Process, verify, fulfill, and deliver orders.
• Send order confirmations, shipment notices, service messages, and tracking information.
• Provide customer service and respond to inquiries.
• Review returns, refunds, disputes, payment questions, and delivery issues.
• Detect, investigate, and help prevent fraud, misuse, security incidents, or unauthorized activity.
• Operate, maintain, troubleshoot, analyze, and improve our website and shopping experience.
• Personalize content or provide marketing communications where permitted.
• Meet applicable legal, regulatory, accounting, tax, recordkeeping, and compliance obligations.
• Establish, exercise, or defend legal claims where necessary.

brightivores.com and services supporting our store may use cookies, pixels, local storage, logs, and similar technologies to operate website functionality, shopping carts, checkout, customer preferences, analytics, security, fraud prevention, and advertising where enabled.

Your browser, device, or available privacy controls may allow you to restrict, remove, or manage certain cookies. Some cookies are necessary for essential store functions and disabling them may affect account, cart, checkout, or website functionality.

Personal information may be disclosed to service providers where reasonably necessary to operate our store, complete transactions, provide requested services, protect the business, or meet legal obligations.

• Shopify and other e-commerce technology providers.
• Payment processors, banks, and financial service providers.
• Shipping carriers, warehouses, logistics, and fulfillment partners.
• Customer-service and communication providers.
• Hosting, website-security, fraud-prevention, analytics, and technical providers.
• Advertising and marketing providers where such services are enabled and permitted.
• Professional advisers, auditors, insurers, or business service providers where reasonably necessary.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is required or permitted by applicable law.

Information may also be disclosed in connection with a merger, acquisition, financing, sale, restructuring, or transfer of all or part of the business, subject to applicable requirements.

We do not disclose personal information to unrelated third parties simply for their independent use without an appropriate business or legal basis.

Depending on the technologies enabled on our store, certain advertising-related disclosures may be treated as a “sale,” “sharing,” targeted advertising, or similar activity under some privacy laws, even when no money is exchanged.

Where required by applicable law, eligible users may exercise available choices through applicable website privacy controls or by contacting us.

Our online store uses Shopify's e-commerce infrastructure. Information necessary to operate the store, provide checkout, process transactions, manage orders, and support related services may therefore be processed by Shopify and applicable service providers in accordance with their respective privacy practices and legal obligations.

Personal information may be retained for as long as reasonably necessary for transactions, order administration, customer support, accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements, business records, and applicable legal or regulatory obligations.

Retention periods may vary depending on the type of information, the reason it was collected, operational requirements, and applicable law.

Depending on your place of residence and applicable law, you may have certain rights concerning your personal information.

• Request access to certain personal information we maintain about you.
• Request correction of inaccurate personal information.
• Request deletion of certain personal information.
• Request a portable copy of certain information, where applicable.
• Object to or opt out of certain sales, sharing, targeted advertising, or profiling activities where applicable.
• Withdraw consent where processing is based on consent and withdrawal is permitted.
• Appeal certain decisions concerning a privacy request where applicable law provides such a right.
• Exercise applicable privacy rights without unlawful discrimination or retaliation.

These rights may be subject to legal exceptions, limitations, verification requirements, and other conditions under applicable law.

To submit a privacy-related request, email service@brightivores.com and use “Privacy Request” as the subject line.

Please describe your request and provide enough information for us to identify the relevant customer account, order, or transaction.

For your security, do not send complete payment card numbers, banking passwords, card security codes, or other sensitive financial credentials by email.

If you choose to receive promotional emails, you may unsubscribe using the unsubscribe option included in those communications or by contacting us.

Even after opting out of promotional messages, we may continue sending transactional or service-related communications concerning purchases, payments, shipments, returns, refunds, security, or customer-support matters where appropriate.

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

No method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. Customers should also protect account credentials and notify us if they suspect unauthorized account or order activity.

Our store is intended for general consumer shopping and is not directed specifically to children.

We do not knowingly seek to collect personal information from children in violation of applicable law. If you believe a child has improperly provided personal information, please contact us so the matter can be reviewed.

Because brightivores™ and service providers supporting our store may operate internationally, personal information may be processed or stored in jurisdictions different from the location from which you access our website.

Where required, international processing or transfer of personal information will be handled subject to applicable legal requirements and safeguards.

Our website may contain links to or rely on third-party websites, platforms, applications, payment services, shipping services, or other providers.

Their collection, processing, and handling of information are governed by their own privacy notices, terms, and practices. We encourage customers to review applicable third-party privacy information before submitting personal information directly to those services.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, service providers, operational needs, or applicable legal requirements.

The current version will be posted on this page with an updated revision date. Where appropriate or legally required, additional notice may also be provided.

For questions about this Privacy Policy, the handling of personal information, or an available privacy right, contact:

service@brightivores.com

When submitting a privacy-rights request, please use “Privacy Request” in the email subject line.