A little help for your next day outside.
Questions about a picnic basket, blanket, tableware set, an existing order, delivery, or a return? Our customer-care team is here to make the experience as easy as the day you are planning.
service@brightivores.com
For product questions, orders, delivery, returns, and general support.
Within 1–2 business days
We aim to respond as quickly as possible once your request reaches our team.
8:00 AM – 10:00 PM
Customer service is available daily.
Support for every part of the journey.
From choosing the right outdoor pieces to checking a delivery after the picnic is already planned, our team can help with the most common store and order questions.
Product Questions
Need help understanding dimensions, materials, included accessories, or how an item may fit your plans?
Orders & Tracking
Questions about order confirmation, fulfillment, dispatch, or tracking updates.
Returns & Issues
Support for damaged, incorrect, incomplete, or return-related requests.
Product Care
Guidance for caring for baskets, textiles, tableware, and outdoor pieces.
Tell us what you need help with.
Give us a few useful details and our customer-care team will review your request. For order-related questions, including your order number helps us assist you more quickly.
A few helpful things to know.
Existing Orders
When contacting us about an existing purchase, please include your order number and the email address used during checkout. This helps our team locate your order more efficiently.
Damaged or Incorrect Items
If an item arrives damaged, incorrect, incomplete, or materially different from what you ordered, contact us promptly. Relevant photos or videos may help us review the issue.
Tracking Questions
Carrier tracking may occasionally pause between scans. If you are concerned about a shipment, send us your order number and available tracking information.
Product Variations
Some woven, textile, wood-style, or natural-look materials may show minor differences in tone, texture, grain, stitching, or pattern. These variations do not necessarily indicate a defect.
Response Time
We aim to respond to customer inquiries Within 1–2 business days. Requests involving a carrier, payment provider, fulfillment partner, or other service provider may require additional review time.
Business & Contact Information
The information below identifies the legal entity responsible for operating the brightivores™ online store.
Planning a return?
Please contact service@brightivores.com before sending any merchandise. The registered business address shown above is not automatically the designated return warehouse address. Once your request has been reviewed and approved, our customer-care team will provide the appropriate return instructions and destination.
Wherever the day takes you, we're here to help.
From choosing the right picnic piece to sorting out an order after the journey has already begun, brightivores™ customer care is here when you need us.